Frequently asked questions

Once you fill out your details in the “apply now” section, your application will be reviewed. Once it is accepted, you will receive an email with the official request to digitally sign the contract within 48 hours.

Please send along a copy of your passport or ID card, and a recent proof of address document. That’s all for now! Oh, and you can add a few lines about who you are and where you come from, what you plan to do work wise and what your passions are. That is always welcome 🙂

We try to simplify everything for you, so that renting becomes easy and you can focus on everything else that matters!

On signing the contract there are two payments to make:

The holding deposit is paid, which equals 1 x the monthly rent. As you may know, the standard deposit as per Belgian rental law equals 3 x the monthly rent. So one third of the deposit is paid upon signing the rental contract.

One month before you move in there are two payments to make:

(1) The remainder of the deposit is paid. As you may know, the standard deposit as per Belgian rental law equals 3 x the monthly rent. You already paid one third, so the remaining two thirds of your deposit is paid 1 month before you start your tenancy. Your deposit is returned promptly when you move out, in accordance with the rental agreement.

(2) Your first month’s rent plus cost provision is paid.

After you move in:

Your monthly rent should arrive on our bank account before the first calendar day of each month. Please ensure to always pay in a timely manner, and we recommend setting up an automatic bank transfer which sends the money on the 25th of each month. That helps overcome public holidays and weekends, and ensures your rent arrives before the first calendar day of each month.

The rent must arrive on our bank account on or before the first calendar day of each month. Please ensure to always pay in a timely manner, and we recommend setting up an automatic bank transfer which sends the money on the 25th of each month. That helps overcome public holidays and weekends, and ensures your rent arrives no later than the first calendar day of each month.

The good news is that a lot of items are covered. We want to provide you with a simple and intuitive rental process, and simplifying the bills is part of that!

For private flats, the monthly cost provision includes general building insurance, and communal area cleaning and maintenance. As tenant you pay your heating, water, electricity, internet and insurance directly to the providers.

For co-living, you don’t need to worry about any bills or paperwork, as your monthly cost provision includes just about everything you need: general building insurance, high-speed internet (we know how critical stable internet is for you!); all water consumption; all heating costs; all electricity costs; cleaning of communal areas.

Please note that the Landlord has invested a lot in energy efficiency and asks that all residents use natural resources responsibly. That includes water, heating and electricity. Should consumption be outside of the normal estimated range, the landlord can, according to Belgian rental law, review the monthly charges.

Yes you can!

For private flats, you pay your insurance directly to the provider.

For co-living, you are automatically covered by general insurance. You can either take a separate insurance to protect your own private belongings, or you can request that we insure them for you (depending on the value of your private belongings, this would typically cost around euro 10 per month).

Notice period: we offer you the flexibility to leave using the standard notice period provided in Belgian rental law. The notice period will start on the first day of the following month, as per standard rental law: "The period of notice shall begin on the first day of the month following the month in which notice was given." For example, if the notice of termination is given on 22nd November, the period of notice begins on 1 December.

Looking for a replacement tenant: during your notice period, you actively look for a replacement tenant via social media and organise viewings by candidate tenants, in order to find a timely replacement before you move out.

With some luck, you may find suitable candidate tenants who we are happy to accept, and who can move in even before your notice period ends. That will allow you to shorten your notice period.

Our rental agreement is fully aligned with the Belgian legislation on rental agreements.

Monthly cost provision: the Landlord can, according to Belgian rental law, review the monthly charges if the actual consumption is to exceed the estimated monthly charges.

Once a year the rental price can be adjusted with the cost of living index, which is standard as per Belgian rental law.

Correct, the deposit equals 3 x the monthly rent. It is standard as per Belgian rental law. One third of the deposit is paid upon signing the rental contract, and the remaining two thirds is paid 1 month before you start your tenancy. Your deposit is returned promptly when you move out, in accordance with the rental agreement.

All our accommodation offers a storage area for small items you don’t want to store in your flat. Some flats or houses have a separate bike storage, too.

Yes, some flats and houses offer a dedicated bike storage in the building, in addition to several bike storage points provided by the city in the same street.

Yes, some flats or houses offer a dedicated car park that can be rented separately.

You can also apply for a resident’s permit at city hall, to allow you to park in the street in front of or nearby your flat or house.

Unfortunately not, as some of our buildings have a no-pet policy.

All our buildings have a no-smoking policy. It is not allowed to smoke in the flat, house or common areas of the building, out of respect for all residents.

Of course, you can invite friends over, but parties have to follow building regulations and respect the peace and privacy of other residents in the building. As a general rule, you only invite others to stay overnight at the flat as an exception.

Yes there is! All the common areas in the building are cleaned and maintained.

Yes we have taken care of that for you! We provide a hotel level bed and mattress, a wardrobe, a desk and desk chair, high-speed internet, a seating corner, fully equipped kitchen and bathroom, lights, curtains, and so on!

You can apply for your accommodation through the ‘apply now’ button and we will connect you with the people who arrange viewings.